1. Contact the IRS on your behalf
2. Provide updates from the Office of the Taxpayer Advocate
3. Inquire about the status of refunds, tax liens, and unpaid taxes, payments and penalties
When will I receive my refund?
Processing time for refund returns depends on the method used for filing. For example:
- E-file opting for direct deposit: 3 weeks after your filing return;
- E-file option for paper check: 8 weeks after filing your return.
How do I check the status of my refund?
If you still have not received your refund, check the IRS website or call the Refund Hotline at (800)-829-1954. Have a copy of your tax return to find your social security number, the filing status, and the exact whole dollar amount of your refund.
Information about the status of your refund check will only be available 24 hours after the IRS has received an e-filed tax return or 4 weeks after you have mailed it in.
To find out if your check has been cashed, you can call (800) 829-1954 and request Form 3911, Taxpayer Statement Regarding Refund.
What can I do if I lose my refund?
- If your refund check has not been cashed, the IRS can normally provide a replacement within six to eight weeks.
- If your refund check has been cashed, the Financial Management Service (FMS) will provide a copy of the check and a “Form 3911 Taxpayer Statement Regarding Refund” to initiate a claim.
- The signature on the cancelled check will be reviewed before determining whether another refund can be issued.
Call (800)-829-1040 and ask an IRS representative if the payment has been credited to your account.
If it has not and the check has not cleared your financial institution, you may choose to place a stop-payment on the original check and send another payment.
Ongoing Issues with the IRS:
Taxpayer Advocate Service
The Taxpayer Advocate Service is an IRS program that provides an independent system to ensure that tax problems that have not been resolved through normal channels are promptly and fairly handled. Each state has at least one local Taxpayer Advocate, who is independent of the local IRS office and reports directly to the National Taxpayer Advocate.
Residents of the 11th Congressional District may contact the Taxpayer Advocate office in Oakland.
Oakland Office of the Taxpayer Advocate Service
Internal Revenue Service
1301 Clay Street Suite 1540-S, Oakland, CA 94612
Telephone: (510) 637-2703
The purpose of the Treasurer-Tax Collector’s Office is to bill, collect, invest, borrow, safeguard and disburse monies and properties. We do this on behalf of the County, other government agencies and entities, and private individuals as specified by law.
Finance Building, Room 100, 625 Court Street, Martinez, CA 94553
(925) 957-5280 or (877) 957-5280
Additional Taxpayer resources: